Your Statutory Rights

We want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. That’s why under our thirty-day returns guarantee, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within thirty days of the date you received the item. Please read our returns policy for further information.

By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products except for digital items (for example: e-Books) where the item has been downloaded. We regret that we also cannot accept cancellations of contracts for the purchase of video, DVD, audio and software products where the item has been unsealed. Outside the European Union we will be happy to replace or exchange an item because of an error on our part or because it is damaged or defective provided it is returned to us, with the original packaging, within thirty days of receiving the item. Please note that it is not possible to give refunds to non-European Union customers. Please check product descriptions carefully before confirming your order.

To cancel your purchase within the seven-working-day cooling-off period, please fill out the delivery slip that accompanies your items giving the reason for the return as “contract cancellation”. Please package the relevant item(s) securely and send it to us with the delivery slip so that we receive it within seven working days of the day after the date that the item was delivered to you. The return address is:

Voicesource Limited
PO Box 5658
MILTON KEYNES
MK10 9YQ
United Kingdom

Please note that we cannot accept returns if you deliver them to us by hand. For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.

As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the items normal postage charge – we cannot refund any priority, express or courier component of the postage charge. For more information on postage charges see our delivery rates. For more information on your right to withdraw from your purchase within the seven working day cooling-off period visit the Department of Trade and Industry’s website.

Other Statutory Rights

For more information about your other statutory rights, please visit the Department of Trade and Industry’s Consumer Gateway website.